FAQ’s
FAQs AICS provide clear and reliable answers to common questions about international courier, shipping, customs clearance, tracking, and logistics services.
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General FAQs
AICS (Arihant International Courier Services) is India’s trusted international courier company since 2014, delivering parcels, documents, medicines, food items, and cargo to 220+ countries with speed and reliability.
We ship to more than 220+ global destinations including USA, UK, Canada, Australia, Germany, Singapore, UAE, and many more.
Yes, we provide free doorstep pickup in India and deliver directly to your recipient’s address abroad.
With over 10 years of industry experience, AICS offers reliable international courier solutions with competitive pricing, global coverage, and dedicated professional support during working hours to ensure safe and timely deliveries.
Booking & Process
You can book online through our website, WhatsApp, or by calling our support team. Our staff will arrange pickup, packing, and customs clearance.
A valid government ID (Passport/Aadhaar/PAN), invoice or packing list of items, and for medicines/food items, additional certificates if applicable.
Shipping costs are calculated based on destination country, shipment weight (actual or volumetric), service type selected, and shipment contents. To ensure accurate pricing, we provide enquiry-based quotes after reviewing shipment details.
We send an AWB tracking number via email & WhatsApp after booking. You can track your parcel online 24/7.
Allowed & Restricted Items
Yes ✅. AICS is one of the only courier companies in India offering worldwide medicine delivery, including urgent life-saving medicines.
Yes. We ship homemade food, groceries, snacks, spices, and packaged items safely to your loved ones abroad.
Items like alcohol, explosives, firearms, live animals, liquids without packaging, and illegal substances are strictly prohibited.
Yes. We are certified to ship Dangerous Goods (DG & Non-DG) as per IATA, ICAO, and IMDG regulations.
Delivery & Timelines
Standard delivery timelines:
USA: 6–12 business days
UK: 5–7 business days
Australia: 8–12 business days
Malaysia: 5–8 business days
Yes. With our Express Air Service, shipments can reach the destination airport within 72 hours.
Customs clearance is handled by our expert team. In case of delay, we provide updates and ensure smooth clearance.
Pricing & Insurance
Charges are based on weight, dimensions, and destination. With AICS, you save up to 40% with pre-negotiated rates.
Yes. Every shipment has free basic insurance. Extra insurance is available for high-value items.
Yes. We provide special discounted rates for students, NRIs, and families sending food, medicines, or excess baggage.
Special Services
AICS Store gives you a free Indian virtual address to shop from Indian websites. We consolidate your packages and ship them worldwide at up to 60% lower rates.
Yes. We offer dedicated courier solutions for students, including shipment of university documents, books, personal belongings, and student baggage to international destinations.
Yes. With AICS, you save more than 40% on airline extra baggage costs. We offer pickup, packing, and doorstep delivery worldwide.
Yes. We handle commercial cargo, imports, exports, and industry-specific shipments with complete customs support.
Support & Contact
You can call us at +91 942 605 2754, email support@aics.in, or chat with us on WhatsApp.
Yes. For instant updates, booking, and queries, our team is available on WhatsApp.
Don’t worry. Contact our support team with your name and mobile number – we will retrieve your tracking details instantly.