Shopify App Privacy Policy

Effective Date: 23/07/2025

At AICS International Shipping, we are committed to protecting the privacy of Indian Shopify merchants and their customers. This Privacy Policy describes how we collect, use, and disclose information when you install and use our app.

1. Information We Collect
We may collect the following when you use the app:
Merchant Information: Store name, contact email, and Shopify store URL.
Customer Information: Names, shipping addresses, emails, and phone numbers — only for international shipping purposes.
Order Data: Order IDs, product details, shipping details.
Usage Data: App settings, preferences, logs.

2. How We Use the Information
We use this data to:
Calculate international shipping rates
Generate and manage shipping labels
Schedule courier pickups
Track international shipments
Comply with Indian and cross-border shipping regulations
Provide support and service improvements

3. International Data Transfers
To fulfill international orders, customer data (name, address, phone) may be shared with international courier and logistics partners. These partners are required to use this information solely for delivery and customs purposes.

4. Data Retention
We store data only as long as needed to:
Process shipments
Comply with applicable Indian laws and export regulations
You may request deletion by contacting us.

5. Data Processors and Controllers
While you (the merchant) are the data controller, we act as a data processor, handling customer/order information only as needed to support your business operations.

6. Security
We use industry-standard encryption and access controls to secure data in transit and at rest.

7. Legal Compliance
This policy complies with applicable Indian privacy laws and is designed to align with Shopify’s privacy standards.

8. Contact
If you have any questions, please contact:
Email: arihant.aics@gmail.com
Address: AICS Office No. 9, I.C. Gandhi School, Opp.Shivji Mandir, Sumul Dairy Road, Nr.Railway Station, Surat-395008, Gujarat