AICS Privacy Policy

Effective Date: 23/07/2025

At AICS International Shipping, we are committed to protecting the privacy of Indian Shopify merchants and their customers. This Privacy Policy describes how we collect, use, and disclose information when you install and use our app.

1. Information We Collect

We may collect the following when you use the app:

• Merchant Information: Store name, contact email, and Shopify store URL.
• Customer Information: Names, shipping addresses, emails, and phone numbers — only for international shipping purposes.
• Order Data: Order IDs, product details, shipping details.
• Usage Data: App settings, preferences, logs.

2. How We Use the Information

We use this data to:

• Calculate international shipping rates
• Generate and manage shipping labels
• Schedule courier pickups
• Track international shipments
• Comply with Indian and cross-border shipping regulations
• Provide support and service improvements

3. International Data Transfers

To fulfill international orders, customer data (name, address, phone) may be shared with international courier and logistics partners. These partners are required to use this information solely for delivery and customs purposes.

4. Data Retention

We store data only as long as needed to:

• Process shipments
• Comply with applicable Indian laws and export regulations

You may request deletion by contacting us.

5. Data Processors and Controllers

While you (the merchant) are the data controller, we act as a data processor, handling customer/order information only as needed to support your business operations.

6. Security

We use industry-standard encryption and access controls to secure data in transit and at rest.

7. Legal Compliance

This policy complies with applicable Indian privacy laws and is designed to align with Shopify's privacy standards.

8. Contact

If you have any questions, please contact:

Email: arihant.aics@gmail.com

Address: AICS Office No. 9, I.C. Gandhi School, Opp.Shivji Mandir, Sumul Dairy Road, Nr.Railway Station, Surat-395008, Gujarat