Privacy Policy

1. Introduction

At AICS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our courier, cargo, and logistics services.

2. Information We Collect

We may collect the following information:

• Personal Details: Name, email, phone number, billing/shipping address.

• Shipment Information: Package contents, weight, destination, tracking details.

• Payment Information: Online transactions (processed securely through third-party gateways).

• Technical Information: IP address, browser type, and cookies when you visit our website.

3. How We Use Your Information

Your data is used for:

• Processing and delivering shipments.

• Providing real-time tracking updates.

• Communicating about your orders, payments, and service updates.

• Improving our website, services, and customer support.

• Ensuring legal compliance with customs and regulatory authorities.

4. Data Protection & Security

• We use SSL encryption and industry-standard security measures.

• Access to personal data is limited to authorized staff only.

• Payment data is handled via secure third-party providers; we do not store credit card details.

5. Sharing of Information

We may share limited information with:

• Shipping Partners / Airlines / Customs Authorities (only for shipment purposes).

• Payment Processors (for completing transactions).

• We do not sell or rent your personal data to third parties.

6. Cookies & Tracking

Our website may use cookies to enhance user experience, improve site performance, and display relevant offers. You can disable cookies in your browser at any time.

7. Your Rights

As a customer, you have the right to:

• Request access to your data.

• Correct or update personal details.

• Request deletion of your information (subject to legal obligations).

• Opt-out of marketing communications anytime.

8. Data Retention

We retain shipment-related information only as long as required by law, taxation, and customs regulations.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, contact us:
📞  Phone: +91 942 605 2754
📧  Email: support@aics.in
📍  Office Address: Surat, Gujarat, India