@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap";*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--aics-primary: #1a3a6b;--aics-primary-light: #2957a4;--aics-accent: #e8a020;--aics-accent-hover: #f0b030;--bg-widget: rgba(255, 255, 255, .97);--bg-header: linear-gradient(135deg, #1a3a6b 0%, #2957a4 100%);--bg-messages: #f4f6fb;--bg-bot-msg: #ffffff;--bg-user-msg: linear-gradient(135deg, #1a3a6b, #2957a4);--text-primary: #1a2035;--text-secondary: #6b7799;--text-muted: #a0aabb;--text-white: #ffffff;--border-radius-lg: 20px;--border-radius-md: 12px;--border-radius-sm: 8px;--border-chat: 1px solid #e4e8f0;--shadow-widget: 0 20px 60px rgba(26, 58, 107, .22), 0 4px 20px rgba(0,0,0,.12);--shadow-bubble: 0 4px 20px rgba(26, 58, 107, .3);--shadow-msg: 0 2px 8px rgba(0,0,0,.06);--widget-width: 380px;--widget-height: 580px;--bubble-size: 60px;--header-h: 80px;--input-h: 68px;--transition-fast: .18s ease;--transition-normal: .28s ease;--transition-bounce: .4s cubic-bezier(.34, 1.56, .64, 1)}#root{font-family:Inter,-apple-system,BlinkMacSystemFont,sans-serif;font-size:14px;line-height:1.5;color:var(--text-primary)}.chat-bubble{position:fixed;bottom:28px;right:28px;width:var(--bubble-size);height:var(--bubble-size);border-radius:50%;background:var(--bg-header);box-shadow:var(--shadow-bubble);cursor:pointer;border:none;display:flex;align-items:center;justify-content:center;z-index:99999;transition:transform var(--transition-bounce),box-shadow var(--transition-normal);animation:bubblePop .5s var(--transition-bounce) both}.chat-bubble:hover{transform:scale(1.1);box-shadow:0 8px 30px #1a3a6b73}.chat-bubble svg{width:28px;height:28px;fill:#fff;transition:transform var(--transition-normal)}.chat-bubble.is-open svg{transform:rotate(90deg)}.chat-bubble .unread-dot{position:absolute;top:4px;right:4px;width:12px;height:12px;border-radius:50%;background:#e84040;border:2px solid #fff;animation:pulse 1.8s infinite}@keyframes bubblePop{0%{transform:scale(0);opacity:0}to{transform:scale(1);opacity:1}}@keyframes pulse{0%,to{transform:scale(1)}50%{transform:scale(1.25)}}.chat-widget{position:fixed;bottom:100px;right:28px;width:var(--widget-width);height:var(--widget-height);background:var(--bg-widget);border-radius:var(--border-radius-lg);box-shadow:var(--shadow-widget);display:flex;flex-direction:column;overflow:hidden;z-index:99998;transform-origin:bottom right;animation:widgetOpen var(--transition-bounce) both}.chat-widget.closing{animation:widgetClose .22s ease forwards}@keyframes widgetOpen{0%{transform:scale(.75) translateY(20px);opacity:0}to{transform:scale(1) translateY(0);opacity:1}}@keyframes widgetClose{0%{transform:scale(1) translateY(0);opacity:1}to{transform:scale(.75) translateY(20px);opacity:0}}.chat-header{background:var(--bg-header);padding:14px 20px;display:flex;align-items:center;gap:12px;height:var(--header-h);flex-shrink:0}.chat-header-avatar{width:44px;height:44px;border-radius:50%;background:#ffffff2e;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:22px;border:2px solid rgba(255,255,255,.4)}.chat-header-info{flex:1}.chat-header-title{font-weight:700;font-size:15px;color:var(--text-white);letter-spacing:.01em}.chat-header-status{font-size:12px;color:#ffffffbf;display:flex;align-items:center;gap:5px;margin-top:2px}.chat-header-status:before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:#4ade80;box-shadow:0 0 6px #4ade80aa;animation:pulse 2s infinite}.chat-close-btn{width:32px;height:32px;border-radius:50%;background:#ffffff26;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background var(--transition-fast);flex-shrink:0}.chat-close-btn:hover{background:#ffffff47}.chat-close-btn svg{width:16px;height:16px;stroke:#fff;stroke-width:2.5}.quick-actions{padding:10px 16px;display:flex;flex-wrap:wrap;gap:8px;background:#fff;border-top:var(--border-chat);flex-shrink:0}.quick-action-btn{padding:6px 14px;border-radius:20px;font-size:12.5px;font-weight:500;border:1.5px solid var(--aics-primary-light);background:#fff;color:var(--aics-primary);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap}.quick-action-btn:hover{background:var(--aics-primary);color:#fff;border-color:var(--aics-primary);transform:translateY(-1px);box-shadow:0 3px 10px #1a3a6b38}.chat-messages{flex:1;overflow-y:auto;padding:16px;background:var(--bg-messages);display:flex;flex-direction:column;gap:12px;scroll-behavior:smooth}.chat-messages::-webkit-scrollbar{width:5px}.chat-messages::-webkit-scrollbar-track{background:transparent}.chat-messages::-webkit-scrollbar-thumb{background:#cdd4e0;border-radius:10px}.message-row{display:flex;align-items:flex-end;gap:8px;animation:msgIn .28s ease both}.message-row.bot{justify-content:flex-start}.message-row.user{justify-content:flex-end}@keyframes msgIn{0%{transform:translateY(10px);opacity:0}to{transform:translateY(0);opacity:1}}.msg-avatar{width:30px;height:30px;border-radius:50%;font-size:15px;display:flex;align-items:center;justify-content:center;flex-shrink:0;background:#1a3a6b1a}.message-bubble{max-width:78%;padding:10px 14px;border-radius:var(--border-radius-md);font-size:13.5px;line-height:1.55;box-shadow:var(--shadow-msg);word-break:break-word}.message-bubble.bot{background:var(--bg-bot-msg);color:var(--text-primary);border:var(--border-chat);border-bottom-left-radius:4px}.message-bubble.user{background:var(--bg-user-msg);color:var(--text-white);border-bottom-right-radius:4px}.message-time{font-size:10.5px;color:var(--text-muted);margin-top:4px;text-align:right}.message-bubble.bot+.message-time{text-align:left}.typing-indicator{display:flex;align-items:center;gap:5px;padding:10px 14px;background:var(--bg-bot-msg);border:var(--border-chat);border-radius:var(--border-radius-md);border-bottom-left-radius:4px;width:fit-content;box-shadow:var(--shadow-msg)}.typing-dot{width:7px;height:7px;border-radius:50%;background:var(--aics-primary-light);animation:typingBounce 1.2s infinite ease-in-out}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typingBounce{0%,60%,to{transform:translateY(0)}30%{transform:translateY(-7px);opacity:.6}}.chat-input-area{display:flex;align-items:center;gap:10px;padding:10px 14px;background:#fff;border-top:var(--border-chat);min-height:var(--input-h);flex-shrink:0}.chat-input{flex:1;border:1.5px solid #dde3f0;border-radius:24px;padding:10px 16px;font-family:inherit;font-size:13.5px;color:var(--text-primary);background:#f6f8fc;outline:none;resize:none;max-height:100px;transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.chat-input:focus{border-color:var(--aics-primary-light);box-shadow:0 0 0 3px #2957a41f;background:#fff}.chat-input::placeholder{color:var(--text-muted)}.send-btn{width:42px;height:42px;border-radius:50%;border:none;background:var(--bg-header);cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:transform var(--transition-bounce),box-shadow var(--transition-normal),opacity var(--transition-fast)}.send-btn:hover:not(:disabled){transform:scale(1.1);box-shadow:0 4px 15px #1a3a6b59}.send-btn:disabled{opacity:.45;cursor:not-allowed}.send-btn svg{width:20px;height:20px;fill:none;stroke:#fff;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;margin-left:2px}.error-toast{text-align:center;font-size:12px;color:#c0392b;background:#fde8e8;padding:7px 14px;border-radius:var(--border-radius-sm);animation:msgIn .2s ease both;border:1px solid #f5c5c5}@media(max-width:480px){.chat-widget{right:0;bottom:0;width:100%;height:100%;border-radius:0}.chat-bubble{bottom:18px;right:18px}}.flow-container{background:#fff;border-top:var(--border-chat);padding:14px 16px;max-height:320px;overflow-y:auto;flex-shrink:0;animation:msgIn .25s ease both}.flow-container::-webkit-scrollbar{width:4px}.flow-container::-webkit-scrollbar-thumb{background:#cdd4e0;border-radius:10px}.flow-progress{height:3px;background:#e8ecf5;border-radius:10px;margin-bottom:4px;overflow:hidden}.flow-progress-bar{height:100%;background:var(--bg-header);border-radius:10px;transition:width .4s ease}.flow-step-count{font-size:11px;color:var(--text-muted);margin-bottom:10px}.flow-bot-label{font-size:11.5px;font-weight:600;color:var(--aics-primary);margin-bottom:4px}.flow-bot-msg{background:var(--bg-bot-msg);border:var(--border-chat);border-radius:var(--border-radius-md);border-bottom-left-radius:4px;padding:9px 13px;font-size:13.5px;margin-bottom:12px;box-shadow:var(--shadow-msg)}.flow-input-row{display:flex;gap:8px;align-items:center}.flow-text-input{flex:1;border:1.5px solid #dde3f0;border-radius:20px;padding:9px 14px;font-family:inherit;font-size:13px;outline:none;background:#f6f8fc;transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.flow-text-input:focus{border-color:var(--aics-primary-light);box-shadow:0 0 0 3px #2957a41f;background:#fff}.flow-submit-btn{padding:9px 16px;border-radius:20px;background:var(--bg-header);color:#fff;border:none;font-size:13px;font-weight:600;cursor:pointer;white-space:nowrap;transition:opacity var(--transition-fast),transform var(--transition-bounce)}.flow-submit-btn:hover:not(:disabled){transform:scale(1.04)}.flow-submit-btn:disabled{opacity:.4;cursor:not-allowed}.flow-choices{display:flex;gap:10px}.flow-choice-btn{flex:1;padding:10px;border-radius:var(--border-radius-sm);border:2px solid var(--aics-primary-light);background:#fff;color:var(--aics-primary);font-size:13.5px;font-weight:600;cursor:pointer;transition:all var(--transition-fast)}.flow-choice-btn:hover{background:var(--aics-primary);color:#fff;transform:translateY(-2px);box-shadow:0 4px 12px #1a3a6b38}.flow-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:40px 0;color:var(--text-secondary)}.flow-loading-spinner{width:28px;height:28px;border:3px solid #e8ecf5;border-top-color:var(--aics-primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.flow-error{margin-top:10px;font-size:13px;color:#c0392b;background:#fde8e8;padding:14px;border-radius:var(--border-radius-md);border:1px solid #f5c5c5;text-align:center}.flow-answered{margin-top:12px;border-top:var(--border-chat);padding-top:10px;display:flex;flex-direction:column;gap:5px}.flow-answered-row{display:flex;justify-content:space-between;font-size:12px;gap:8px}.flow-answered-q{color:var(--text-muted)}.flow-answered-v{color:var(--text-primary);font-weight:500;text-align:right}.tracking-card{background:#fff;border:var(--border-chat);border-radius:var(--border-radius-md);overflow:hidden;box-shadow:var(--shadow-msg);max-width:86%;font-size:13px;animation:msgIn .25s ease both}.tc-header{background:linear-gradient(135deg,#1a3a6b,#2957a4);padding:10px 14px;display:flex;align-items:center;justify-content:space-between}.tc-awb{font-size:12px;font-weight:700;color:#fffc;letter-spacing:.03em}.tc-status-badge{font-size:11px;font-weight:700;color:#fff;padding:3px 10px;border-radius:20px;border:1.5px solid rgba(255,255,255,.5);letter-spacing:.02em}.tc-route{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;background:#f8faff;border-bottom:var(--border-chat);gap:8px}.tc-route-point{flex:1}.tc-route-point--right{text-align:right}.tc-route-label{font-size:10px;color:var(--text-muted);font-weight:600;letter-spacing:.06em;margin-bottom:2px}.tc-route-city{font-size:13.5px;font-weight:700;color:var(--aics-primary)}.tc-route-arrow{font-size:18px;flex-shrink:0;opacity:.7}.tc-delivery{display:flex;align-items:center;gap:6px;padding:8px 14px;font-size:12.5px;color:var(--text-secondary);background:#f8faff;border-bottom:var(--border-chat)}.tc-delivery strong{color:var(--aics-primary)}.tc-events{padding:10px 14px 12px}.tc-events-title{font-size:11.5px;font-weight:700;color:var(--aics-primary);margin-bottom:10px;text-transform:uppercase;letter-spacing:.05em}.tc-event-row{display:flex;gap:10px;align-items:flex-start}.tc-event-dot-wrap{display:flex;flex-direction:column;align-items:center;flex-shrink:0;padding-top:3px}.tc-event-dot{width:9px;height:9px;border-radius:50%;background:#cdd4e0;border:2px solid #fff;box-shadow:0 0 0 1.5px #cdd4e0;flex-shrink:0;transition:background var(--transition-fast)}.tc-event-dot--active{background:var(--aics-primary);box-shadow:0 0 0 2px #2957a440}.tc-event-line{width:2px;flex:1;min-height:14px;background:#e4e8f0;margin:3px 0}.tc-event-body{padding-bottom:12px;flex:1}.tc-event-status{font-size:12.5px;font-weight:600;color:var(--text-primary);line-height:1.3}.tc-event-meta{font-size:11px;color:var(--text-muted);margin-top:2px;display:flex;gap:6px;flex-wrap:wrap}.booking-success{text-align:center;padding:10px 0;animation:msgIn .25s ease both}.booking-success-icon{font-size:36px;margin-bottom:8px}.booking-success-title{font-size:15px;font-weight:700;color:var(--aics-primary);margin-bottom:8px}.booking-success-body{font-size:13px;color:var(--text-secondary);line-height:1.6}